Please be aware that the ability to buy directly from www.craftsman.com will be discontinued on the 1st of June 2025. This decision was not made lightly, and we are grateful for the support and loyalty you have shown us over the years. You are still able to buy directly from our retail partners: Find A Retailer | CRAFTSMAN
What You Need to Know:
Direct Orders: We will not be accepting direct orders from the 1st of June 2025. Please finalize any direct purchases by this date.
CRAFTSMAN CLUB® Account: This does not affect the operation of your CRAFTSMAN CLUB® account, and you will still be able to login and see your registered products.
Order Fulfillment: All orders placed before the 1st of June 2025 will be processed and shipped as usual. You will receive tracking information via email once your order is dispatched.
Returns and Refunds: Items ordered on CRAFTSMAN.com can be returned in accordance with our return policy(https://www.craftsman.com/pages/terms-of-sale), within 60 days after the order is placed.
Warranty: Please note that this does not affect the warranty for your product.
Customer Support: Our customer service team will be available to assist you with any queries or concerns. To reach CRAFTSMAN® Customer Service, please chat with us, submit a form here: https://www.craftsman.com/pages/submit-a-request, or give us a call at 888-331-4569 during operational hours, Monday to Sunday, 7 AM to 11 PM ET.
Next Steps:
We encourage you to take the following actions:
1. Ensure all pending transactions are completed before the 1st of June 2025.
2. Contact our support team if you have any questions or require assistance.
We sincerely thank you for being a part of our journey. It has been a pleasure serving you, and we hope to cross paths again in the future.
